Contact information 联系方式
Email: 邮箱： support@uselento.com
Use this address for app support, general feedback, privacy requests, account deletion help, and accessibility issues. 这个邮箱可用于 App 支持、一般反馈、隐私请求、账号删除帮助和无障碍问题。
Support 支持
Contact Lento support. 联系 Lento 支持。
For app issues, privacy questions, account deletion help, accessibility feedback, or feature suggestions, email us. 如果遇到 App 问题、隐私问题、账号删除、无障碍反馈或功能建议，请通过邮件联系我们。
Response time 回复时间
We aim to review support requests within 3 business days. Account deletion and privacy requests may require identity verification before we can take action. 我们会尽量在 3 个工作日内查看支持请求。账号删除和隐私请求可能需要先完成身份验证。
Not for emergencies 不用于紧急情况
Lento support is not monitored as an emergency channel. Lento 支持邮箱不是实时紧急渠道。 If you may hurt yourself or someone else, or you need urgent help, contact local emergency services or a local crisis hotline immediately. 如果你可能伤害自己或他人，或需要紧急帮助，请立即联系当地紧急服务或危机热线。
What to include 邮件里请说明
- The device model and iOS version, if the issue is technical. 如果是技术问题，请说明设备型号和 iOS 版本。
- The Lento app version, if available. 如果方便，请附上 Lento App 版本。
- A short description of what happened and what you expected. 简要描述发生了什么，以及你原本期待的结果。
- For account deletion requests, contact us from the email address used for the Lento account when possible. 如果是账号删除请求，请尽量使用 Lento 账号对应的邮箱联系我们。